Monday, March 8, 2010

A small voice amidst the shouting

I have read some of the most disappointing posts over at one of my favorite blogs, Ask A Manager.  Posts from applicants, candidates and employees being treated poorly, mostly by HR representatives.  So people, here is one small voice amidst the very loud shouting.  

There are HR representatives who actually care about people.  
There are companies who have committed to returning phone calls, email and inquiries.  It may not be immediate, it may not be on YOUR timeline but it happens.   We respond to all people.   
There are businesses who notify all candidates of hiring decisions.  That is a core value of mine.  The communication may come via email but you will be notified.  
There are HR departments where people answer the phone.  I do.  We do.  
There are HR departments who will answer your questions, clarify timelines and offer help.  

Applicants, a couple things to keep in mind. 
Our first return call is to current employees.  It may take some time to return a call or email.  
Make sure that you have a working phone number and email if/when you leave a message.  
Be professional.  Don't be a jerk.  Period.  

I hope that you have the opportunity to work with some stellar HR people.  I know some pretty good ones.  I hope someday you do too.  


Sharlyn Lauby said...

Wonderful post. There are so many terrific and talented HR pros out there. It's unfortunate that sometimes it sounds like only the bad stories get the press. Thanks for writing this.

Anonymous said...

A great Post! I agree with Sharlyn, It is always the unsavory stories that end up getting the press.

@HRMARGO on twitter said...

I loved this post. Candidates need to be aware (not jerks) and HR Professionals need to be compassionate (not mean).

Your twitter pal,


Deirdre said...

Thanks for stopping by. Sharlyn, i always value your comments. Margo, thanks for your comments.

I always appreciate visitors.