Here is a phone call with a telemarketer to the HR office. First, the stage.
Front desk, our wonderful HR assistant is helping someone with forms. I am up front, getting a copy off the printer. The phone rings. Because I am helpful, and curious at an 877 number, I pick it up.
(This is important)
Me: Human Resources. How may I help you? (I say the NAME of the office in my greeting). In return, I get this.
Telemarketer: I need to speak to the person responsible for human resources.
Pause. Pause. Because I am confused.
Me: Ummmm, well that would be the entire office.
(HR assistant snickers)
Telemarketer: Well, I need to speak to the person responsible for ADA.
Me: Well, which part of the ADA?
Telemarketer: Do you know WHAT the ADA is?
Pause. Longer Pause.
I think: No, I work in HR and have NO IDEA what the ADA is. We skipped that here and don't offer it.
Or I could have said something about the American Dental Association but didn't think that fast. I would have referred her to Delta Dental. They would have loved me.
So instead, I say:
Me: (Elongated yessssss) Which part of the ADA ... as in training, documents and posters, compliance?
Telemarketer: Oh. Compliance.
Me: It's my pleasure to transfer you.
I transfer her to my voicemail. Evil laugh. Surprisingly, she doesn't leave a message. I guess I won't ever know what she wanted to sell.