This review is LONG overdue. For many reasons but mainly due in part because I have read it three times.
The full title is Changing the Conversation: The 17 Principles of Conflict Resolution by Dana Caspersen.
The first page is so good that I copied it and put it up in my office. The author outlines the anti-principles of conflict and the principles of resolution. In the principles of resolution, she divides it into three areas: facilitate listening and speaking, change the conversation, and look for ways forward.
The book is full of useful tips, stories, and ideas along with practical ways to practice. And awesome advice like, "if you are making things worse, stop."
I laughed out loud at this. Because sometimes, we do make it worse.
Along with great content, the book is also beautifully designed. And sometimes, she doesn't use capital letters and that makes me love the book even more.
This book is a keeper. I was provided an advanced copy free of charge but it's so good that I recommend it without any hesitation.