Comments on the HR Maven: It's the little things

Denise, good points. You are spot on - and I nee...

2010-06-08T06:33:55.741-04:00

Denise, good points. You are spot on - and I need to share this feedback in a constructive way. Thanks for stopping by.

Hi Deidre, your experience is one that all too man...

2010-06-06T21:04:06.641-04:00

Hi Deidre, your experience is one that all too many customers have to live with when dealing with small businesses. they rely too much on the "experts" skills to keep the business going. When what increases the bottom line is customer service.
When you talk with your doctor give him/her a bit of help in solving the problem. They really don't know what to do to solve the problem.

Nice. I wonder if that's the situation playin...

2010-06-06T14:44:37.997-04:00

Nice. I wonder if that's the situation playing out here? Will let you know what I discover.

Dee, Thinking of the training component to this s...

2010-06-05T21:02:21.332-04:00

Dee,

Thinking of the training component to this scenario . . .

Years ago, I met with an HR/Training manager for a large travel agency. The agency had an impressive training/orientation curriculum for new hires.

After a few years, they noticed a trend: new employees routinely outperformed the "average" players when first on the job. Then, their performance leveled off. Upon further investigation, they learned of a few saboteurs in the ranks, who were saying, "Oh, that's how they tell you to do it in training, but here's how you *really* do it..."

Enough to give we HR folks serious heartburn!